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Cancellation and Refund Policy
Please find our Privacy Policy by clicking HERE.
Cancellation Policy
Phone Support Ltd requires 7 days advance notice on cancellations (to give us time to make sure your account is properly disconnected at the right time, to wrap-up any remaining billing issues, and most importantly, to ensure you are not billed for the next payment period). If you ever decide to cancel your account, just submit a support ticket as indicated below with your request for cancellation and your service will be discontinued at the end of your next complete billing month.
All cancellations requests must be submitted to our billing department using our support ticket system available here. You must include your account user name, password and the reason you are canceling your account in your ticket.
Refund Policy
All of Phone Support Ltd's services are offered on a month by month basis. We do not offer refunds outside our special 14 day money back guarantee. In addition we do not offer refunds once a phone number has been activated as part of the service due to the costs involved. We also do not refund any Setup Fees, Extra Services, Statistics Tools, Call Recordings, I.P. addresses, bandwidth or disk space overage charges, Extra Unit charges or accounts closed due to a violation of our terms of service or any other Phone Support Ltd policy.
Credits
Phone Support Ltd does not offer credit for planned service downtime.
We do however offer credit for unplanned service outages greater than one(1) hour. If your service is disrupted for longer than one(1) hour, please submit a trouble ticket with the dates and times of the one(1) hour or greater outage and we will issue service credits accordingly. Our standard rate for credit is 5% of your service fee's per 24 hour day with a maximum credit up to your monthly plan charge. We will not issue credits for more than your monthly plan charge. All credits are applied to future service fees. We do not offer cash credits.
If you have any questions concerning our policies, please contact us.
14 Day Money Back Guarantee
We believe in giving you choice. Which is why we offer a range of services to pick and choose from, so you really can't go wrong.
If you change your mind before activating your phone number against your service within 14 days, we will give you a refund of your first months service charge.
All we'll charge you for are any additional units used outside of your service allowance, additional phone numbers, or additional services ordered after initial service setup.
Available to new customers only. This does not affect your statutory rights. 14 day money back guarantee only for phone services. Contact us within 14 days of service activation to cancel and we'll refund the 1st month's charge so long as the phone number has not been activated against your account. You will only be charged for additional units not included in the package.
ModificationPhone Support Ltd reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
