- Our Popular Services
- Customer Services
- Call Answering
- Order Verification
- Phone Numbers
Outsourced Telephone Customer Services
- Your very own 24/7 Telephone Customer Service Team
- Generate Extra Revenue from Telephone PreSales & Orders
- Increase Customer Loyalty and Renewal Payments
- Level 1 Technical Support and Ticket Logging
- Optional Worldwide Telephone Numbers Available
| Calls Answered | Current Hold Time | Average Talk Time | Servicing Agents |
|---|---|---|---|
| 15,025 | 4 Minutes | 90 Seconds | 18 |
Receptionist Services 24/7
- Stop missing important calls with our Virtual Agents
- 24/7 Call Answering, Message Taking, and Call Forwarding
- Staff Accounts for individual Staff Settings - iPhone Compatible
- Generate international sales with Worldwide Telephone Numbers
- Capture sales calls when you're not available
| Calls Answered | Current Hold Time | Average Talk Time | Servicing Agents |
|---|---|---|---|
| 1,558 | 21 Seconds | 26 Seconds | 8 |
eFraudCall Order Verification 24/7
- Reduce financial loss caused by Fraudulant Orders/Chargebacks.
- Company validity with a virtual agent calling on behalf of 'Your Company'
- Resolve delivery address errors and incorrect orders before dispatch
- Verbal authorization recorded in case of future dispute or query
- Verified Telephone Number and Contact Information with each order
| Calls Generated | Response Time | Suspect Orders | Servicing Agents |
|---|---|---|---|
| 6 | 4 Minutes | 3 | 7 |
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Outsourced 24/4
Customer Serivces
Service Overview:
Incoming Customer Services Calls for any type of company/shop.
Types of calls we can handle:
- Pre-sales queries
- Order confirmation
- Payments
- Billing and invoice queries
- Level 1 technical support
- Support ticket generation
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Receptionist Services
Call Answering 24/7
Service Overview:
Incoming Virtual Receptionist Service for any type of company/shop.
Types of calls we can handle:
- Information Relaying
- Message Taking for Staff Members
- Message Taking for Departments
- Call Redirection to Staff
- Call Redirection to Departments
- Data Logging and Handling
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eFraudCall Services
Order Verification 24/7
Service Overview:
Outgoing Order Verification Calls for any type of company/shop.
Types of calls we can handle:
- Verify Orders Placed for virtual items
- Verify Orders Placed on eBay Auctions
- Verify Orders Placed for physical goods
- Redirect Calls to Customer Services
- Confirming Delivery and Billing Address
- Verbal Order Authorization Recorded