All of the telephone services we operate for our clients are 24 hours a day, 7 days a week. However, please observe the customer support hours for internal PSW Staff below.
Sales & Pre-Sales Team
Email Support - 24 hours a day, 7 days a week.
Live Chat - 10:00 to 19:00 GMT/BST Monday to Saturday (Closed Bank Holidays).
Phone Support - 10:00 to 19:00 GMT/BST Monday to Friday (Closed Bank Holidays).
Customer Services Team
Email Support - 24 hours a day, 7 days a week.
Live Chat - 10:00 to 19:00 GMT/BST Monday to Saturday (Closed Bank Holidays).
Phone Support - On Request Only.
Technical Support Team
Email Support - 24 hours a day, 7 days a week.
Live Chat - 10am to 7pm GMT/BST Monday to Friday (Closed Bank Holidays).
Phone Support - On Request Only.
A note about Live Chat
Our live chat service is manned by our in-house account managers and not by PSW Virtual Representatives as our number one priority is servicing for our clients customers. For this reason our live chat service found on our website may not be available for PSW related products on a 24 hour basis. If you try to contact our live chat team outside of the hours above you may still be connected but this is not guaranteed. Our Live Chat outsource services are unaffected and remain 24/7.
The current GMT/BST Date & Time is: Thu 23rd Feb 2012 10:36
Log a Support Ticket
Our Team is available 24 hours a day, 7 days a week via our ticket system. Each ticket you log will automatically alert the appropriate members of staff on their mobile phones so they are aware you are awaiting a reply. If you have an account manager these tickets will be directed straight to them. Please answer the following questions:
Please enter the following information associated with your account. Please be aware every attempt is logged and failed attempts are emailed to both PSW Security Auditors and the Account Holder.
You must be logged in to request this type of support
For Data Protection and Account Security purposes, these types of issues that specifically involve looking at your account requires full authentication.
Please login to your account by clicking "Login" at the top of the page - alternatively, please click "I am a current customer" above to confirm security.
You will shortly receive an email confirmation from Phone Support Worldwide. We aim to respond to all support queries within 1 hour.
Please take note of your ticket reference number which is N/A.
You will need to quote the above reference if you open a second ticket regarding the same issue for our customer support team to link the tickets together.
Thank you for choosing Phone Support Worldwide!
Before we submit your ticket, do any of these answer your question?
Your chat session has commenced in the bottom right hand side popup that has now appeared on your screen.
Call Us
We can be contacted at the following numbers:
United Kingdom: +44 (0)800 310 2729
United States: +1 567 244 5292
Canada: +1 705 999 9866
Australia: +61 29 0374200
Is your country not listed above?
Use our free Call Back Widget to the right hand side, simply enter your phone number and we will automatically give you a call back and connect you in to the queue for the next available representative.
Frequently Asked Questions
Some of our most popular questions can be found below, simply select from the various options available below to load your specific category.